Privacy

Matjila & Phiri Projects ("we", "us") is a Pretoria-based web and software company. This policy explains how we handle personal information when you use matjilaphiri.co.za or contact us.

Responsible party contact: Bridget Phiri and Shaun Matjila, trading as Matjila & Phiri Projects.

When you use our contact form, we collect the name, email address, and message you submit.

To protect the form from spam and abuse, we also process a limited technical signal from your request (such as IP address) for rate limiting, and we use Google reCAPTCHA, which may collect device and usage data according to Google's own policies.

We use Microsoft Clarity and Google Analytics to understand how people use this website. That can include pages visited, clicks, scrolls, device and browser details, approximate location, and (for Clarity) behavioral metrics, heatmaps, and session replay recordings of your visit.

If you email, call, or message us on WhatsApp, we will hold the details you choose to share so we can reply and keep a record of the conversation.

We do not ask for identity documents, payment card numbers, or unnecessary personal details through this website.

We use contact details and messages to respond to enquiries, discuss possible work, and follow up on projects you ask us about.

We use website analytics (including Clarity session replays and heatmaps, and Google Analytics reports) to see which pages work, fix problems, improve the site, and support security and fraud checks.

We use reCAPTCHA and rate limiting to keep the site secure and reduce spam.

Where we send a short confirmation email after you submit the form, we do that only to acknowledge your message.

We process this information because you asked us to respond (contractual steps / legitimate interest in answering business enquiries), because we have a legitimate interest in understanding and improving our website, and because we need basic security measures to run the site.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. We use this to improve our website and the way we present our services.

Website usage data is captured using first- and third-party cookies and other tracking technologies. Microsoft may also use this information as described in its own policies, including for product improvement and related Microsoft services.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.

Your enquiry is delivered to our team by email using Resend, our email delivery provider. Your message may also sit in our business email inboxes while we reply.

Microsoft provides Clarity. Google provides reCAPTCHA and Google Analytics. Their use of data is covered by their own privacy statements (Microsoft Privacy Statement; Google Privacy Policy and Terms of Service linked in our site footer).

If you open WhatsApp from our site, that conversation happens on WhatsApp's platform under Meta's terms.

We do not sell your personal information. We only share what is needed to run the site, deliver mail, understand site usage, prevent abuse, or meet a legal obligation.

Our website, analytics, and email tools may process data on servers outside South Africa (for example through hosting, Resend, Microsoft, or Google). When that happens, we still expect providers to protect the information appropriately for the service they supply.

We are based in Pretoria, South Africa, and handle enquiries from here.

Enquiry emails and related correspondence are kept for as long as needed to answer you and manage any project that follows, then for a reasonable business record period unless you ask us to delete them sooner and we are able to do so.

Analytics and session data are kept according to the retention settings in Clarity and Google Analytics, and for as long as useful for site improvement and security.

Rate-limit records tied to IP or email are short-lived and used only to prevent abuse.

We use practical safeguards such as HTTPS, spam protection, and access limited to people who need to reply to enquiries. No online system is perfectly secure, so please avoid sending passwords or highly sensitive documents through the contact form.

Under South Africa's Protection of Personal Information Act (POPIA), you may ask us what personal information we hold about you, ask for correction, or ask us to delete or restrict it where appropriate.

To exercise those rights, email us at the address below. We may need to confirm who is asking before we act on the request.

If you are unhappy with how we handle your information, you may also contact the Information Regulator (South Africa).

This site uses cookies and similar technologies for Google reCAPTCHA, Google Analytics, and Microsoft Clarity (including technologies used for heatmaps and session replay).

These help us protect the contact form, measure traffic, and see how people move through the site so we can improve it.

Your browser settings control most cookies. Blocking some cookies may affect form protection or analytics features.

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children through this website.

We may update this page when our practices or tools change. The "Last updated" date at the top shows when it was last revised.

Email: info@matjilaphiri.co.za

Phone: +27 67 032 2398

Location: Pretoria, South Africa